The PMS we
wished we had
when we ran an inn.
Comfortly is one tool that handles reservations, rates, payments, OTAs, housekeeping, and the front desk. No add-ons. No upsells. No 45-minute hold times.
You didn't
get into hospitality
to fight your software.
We hear the same things from every innkeeper switching to us. If any of these hit, keep reading.
Five things you won't get
from
anyone else.
Chat with your rates.
Type what you want. "Bump weekend rates 12% if occupancy is over 70%." Comfortly shows you exactly what would change, then pushes it everywhere with one click.
It's all in here. Truly all of it.
Booking engine, channel manager, payments, housekeeping, reporting, all one product, one price. Your staff learns one tool. We don't upsell modules because there are no modules.
We answer the phone. We are the phone.
Call us, you get a founder. Email us, you get a founder. There is no support tier. There is no escalation queue. There are three of us, and we built the thing.
Bug today. Fix this week.
Where legacy systems can take months to add a feature, we ship most customer-requested changes within a couple of weeks. Sometimes the same day. If it'll take longer than that, we'll be transparent and let you know.
We ran an inn. So we know.
Every minute matters when you're also doing the laundry. We optimize for the front desk at 7 AM with a screaming espresso machine, not the demo at 2 PM.
One tool. Everything an inn needs. Nothing it doesn't.
Most PMS vendors charge extra for the booking engine, extra for channel management, extra for payments. Comfortly bundles all of it. Your staff opens one app. That's it.
- ✓ PMS + booking engine
- ✓ Channel manager
- ✓ Payments
- ✓ Guest messaging
- ✓ Housekeeping + scheduling
- ✓ Revenue management
- ✓ PMS + booking engine
- ✓ Channel manager
- ✓ Payments
- ✓ Guest messaging
- ✓ Housekeeping + scheduling
- ✓ Revenue management
Your whole calendar, on one screen.
Drag-and-drop bookings, see availability across rooms, manage rates and seasons, and let guests book directly from your site. The calendar is the heartbeat. Keep it open, run the inn.
- — Room inventory & availability
- — Direct booking engine
- — Seasonal & length-of-stay rates
Tomorrow at a glance.
Today's arrivals, in-house guests, departures, special requests, and housekeeping status, all in a single morning view. Print it, email it, or just look at the screen.
- — Arrivals / departures dashboard
- — Housekeeping coordination
- — Guest profiles & notes
Payments, folios, taxes, handled.
Payments are wired in from day one. Take deposits automatically, run a guest folio, charge incidentals, calculate occupancy taxes correctly, and pull the report your accountant actually asks for. You keep your own merchant account — we don't take a cut.
- — Integrated payments
- — Guest folio & invoicing
- — Tax calculation & reports
OTAs that don't double-book you.
Our channel manager keeps Booking.com, Airbnb, Expedia, and your direct site in sync. Change a rate once, it goes everywhere. Block a room once, it's blocked everywhere.
- — OTA channel management
- — Rate parity enforcement
- — Real-time inventory sync
More than a
reservation calendar.
Reservations are only part of the day. Comfortly also handles the work around the reservation: follow-ups, fixes, add-ons, schedules, and reports that usually end up scattered across texts, spreadsheets, and notebooks.
Guest messaging
Two-way guest SMS and a shared inbox stay tied to the booking, so whoever is working the desk can see what was said and reply without digging through email threads.
Maintenance & tasks
Log repairs, assign work, and keep property projects visible — from a leaky sink to repainting a room. Turn notes into tasks before they disappear.
Staff scheduling
Build schedules, track shifts, handle time-off requests, and let staff clock in and out from the same system they already use. Handy when one small team covers desk, rooms, and repairs.
Booking recovery
When a guest starts booking direct and drops off, Comfortly can follow up automatically and show which reminders turned into stays.
Add-ons & gift certificates
Sell packages, room extras, products, and gift certificates during booking or on a folio — without duct-taping on another tool.
Deeper reports
Go beyond ADR, RevPAR, and occupancy: see revenue, pickup, taxes, booking sources, cancellations, guest trends, recovery, and housekeeping completion.
API & webhooks
Need to connect another tool? Comfortly includes API keys and webhooks for the workflows that need them.
Works around the property
Use Comfortly from phones and tablets around the property — helpful for housekeeping, maintenance, the front desk, and managers on the move.
Change
is scary.
We're not going to lie to you. Moving years of reservations, rates, and guest history is a real project.
Here's what we promise: we'll be available by phone, text, or email the entire time — and in some cases, we might even show up in person. We do the heavy lifting. We don't leave until you're running on Comfortly with a smile.
A real conversation
You and one of us, on a video call. We look at your current setup, your channels, your pain points, your busy season, your weird custom-rate structure.
A migration plan with dates on it
We pick a window that minimally impacts your business. We tell you what we'll do, what we need from you, and what could go wrong. Honestly.
Data extraction
We pull your reservations, guest profiles, and rate plans out of your current PMS. You watch. We verify every record together.
A founder, on call, for go-live
The morning of the switch, one of us is on the phone with you for as long as you need. Could be an hour. Could be the whole day. We're not going anywhere.
Two weeks of close hand-holding
We meet again at day 3, day 7, day 14. We fix the things you didn't know to ask about. We train whoever needs training. We don't disappear after the invoice clears.
One price.
Everything included.
That's it. No "Pro" tier. No "Enterprise" tier. If you grow, you pay for the rooms you add. If you shrink, you pay less.
We ran a small lodge for five years. We used a legacy system. We used the spreadsheets that filled in the gaps it left. We had the late-night panic of an OTA double-booking and the morning where the printer was the bottleneck for everything.
We'd been building software long before we ran the lodge — and running it, we juggled six different tools just to keep the place going: one for bookings, another for channels, another for payments, another for housekeeping, another for guest messaging, and another for scheduling. Comfortly is what we wished existed back then: all of it in one place.
We're not a venture-backed empire. We're a few people who got tired of waiting for the software to catch up to the work. So we built it.
You can call us. You can text us. You can book a 30-minute call below and one of us will pick up. If you switch to Comfortly, that doesn't change. We don't have a support tier above us. We're it.
Try us. We'll be honest about whether we're a fit.
