Create a group booking

Use a group booking to hold several rooms for a business, wedding, event, or family gathering. Guests can later reserve from the held rooms through a private link.

Before you begin

Your property must have the property management system and Group Bookings enabled. You also need the Manage Availability capability. The property owner can grant it under Settings → User Groups.

Decide who will be the main contact. You can use an existing guest or company, or add a new contact while creating the block.

Create the group booking

1. Open the Occupancy Map.
2. Select the available rooms and nights for the group.
3. Select Book…, then choose New group block.
4. Enter a Block name and choose Business, Wedding, Event, or Family / Reunion.
5. Search for the main contact. If the contact does not exist, select Add a new contact and enter their details.
6. Under Group coverage reporting, choose whether room charges, incidentals, both, or neither should appear in the group's informational report.
7. Choose the cancellation policy for the block.
8. Optional: enter a percentage or fixed-amount Group rate. This discount is applied when a guest starts from the guest booking link.
9. Set Release unclaimed rooms. New room claims stop on this date.
10. Choose a block color, review the room count and estimated revenue, then select Create block.

Comfortly opens the new group booking page. Confirm the block name, stay dates, room count, main contact, and release date.

Only rooms that are still available when you submit the form are added. If another reservation takes a room first, Comfortly leaves that room out of the block.

Understand the result

The new block appears under Bookings → Group Bookings and on the Occupancy Map. Its page shows held and booked rooms, pickup progress, private links, coverage settings, and key dates.

The block is Tentative hold while any rooms remain held. It becomes Confirmed when all rooms have been picked up. Past blocks appear as Closed in the Bookings list.

Common problems

• A room is missing: It is inactive, blocked, or no longer available for the full date range.
• Create block is unavailable: Make sure at least one selected room is still available and has a usable rate.
• Group Bookings is missing: Confirm that the feature and property management system are enabled and that you have Manage Availability.
• The group rate does not appear later: The guest must start from the group booking link. Review pricing separately for reservations created by staff.