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Loyalty

2 articles

Set up a loyalty program

Choose how guests earn points, configure bonuses, and start enrolling members.

Training video · 1:09

Configure loyalty settings

Set earning rates, bonuses, expiration, and terms for the property's loyalty program.

Training video · 1:48

Units and inventory

1 article

Set up unit groups and units

Organize your rooms, add occupancy details and facilities, and prepare units for booking.

Rates and pricing

4 articles

Set up rate plans and schedules

Add room prices, minimum stays, seasonal schedules, and booking availability for each unit group.

Set up products and packages

Create add-ons, organize taxes and revenue, bundle products, and choose what guests can buy online.

Create discounts and promo codes

Configure fixed, percentage, length-of-stay, free-night, and non-refundable offers.

Set up taxes

Create tax rates, assign them to rooms and products, and review collected tax.

Payments

1 article

Set up payment processing

Connect Stripe, finish verification, and optionally register front-desk card readers.

Loyalty

7 articles

Enroll a guest in loyalty

Find the right guest, review the signup bonus, and confirm their new membership.

Training video · 0:55

Understand loyalty points

Learn what guests earn, why points stay pending, and when they become available.

Training video · 1:06

Redeem a loyalty reward

Apply an eligible reward to a booking and verify the guest's points and charges.

Training video · 1:13

Use loyalty referrals and guest tools

Share a member's referral link and understand the loyalty experience during and after booking.

Training video · 1:34

Troubleshoot loyalty points and rewards

Check the common reasons a loyalty balance or reward does not look right.

Training video · 1:13

Use your loyalty points at checkout

Find your rewards, apply points to a direct booking, and remove a reward before confirming.

Training video · 1:18

Read your loyalty wallet and share referrals

Find your points, activity, referral code, and referral booking link after booking.

Training video · 0:55

Bookings and guests

2 articles

Create and manage bookings

Make staff reservations, find stays, update details, collect payment, and complete check-in and checkout.

Manage guest profiles

Create and find guests, review stays and communication, update contact details, and merge duplicates.

Group bookings

4 articles

Create a group booking

Hold several rooms for an event or organization and set the contact, cutoff, coverage, and group rate.

Training video · 0:42

Manage rooms in a group booking

Add or release held rooms, assign guests, and connect an existing reservation to a group.

Training video · 1:00

Share group booking links

Send the guest booking link, manage access, and help the main contact follow pickup.

Training video · 1:01

Track group pickup and coverage

Follow pickup progress, choose what appears in the group report, and print a statement.

Training video · 0:36

Guest Inbox

4 articles

Find and review guest conversations

Use the Guest Inbox to find unread SMS and OTA conversations and review their full history.

Training video · 1:18

Reply to guest conversations

Choose the right SMS or OTA route, send a clear reply, and check its delivery state.

Training video · 0:52

Coordinate Guest Inbox work

Assign conversations, leave private staff notes, snooze follow-up, and close completed work.

Training video · 1:09

Link Guest Inbox conversations

Connect an unattributed conversation to the correct guest and booking without losing its history.

Training video · 1:13

Housekeeping

1 article

Set up and run housekeeping

Configure stay-over cleans, build checklists, assign rooms, track progress, and inspect completed work.

Team management

3 articles

Build and publish staff schedules

Create weekly shifts, account for approved time off, publish schedules, and help staff review their workweek.

Track staff time and review timesheets

Clock in and out, correct time entries, review attendance flags, and export payroll hours.

Request and manage time off

Submit PTO dates, review requests, resolve shift conflicts, and understand how approved time appears in payroll reports.