Enroll a guest in loyalty
Find the right guest, review the signup bonus, and confirm their new membership.
Enroll a guest and check their point balance
Use the guest profile when someone wants to join the loyalty program. Confirm the guest before enrolling them so you do not create a membership on the wrong profile.
Enroll the guest
- Open Guests.
- Search by the guest's name, email address, or phone number.
- Open the matching guest and confirm their contact information.
- Find the Loyalty card.
- Review Award signup bonus points. Clear it if the guest should not receive the bonus.
- Select Enroll guest once.
The Loyalty card now shows the member number, status, referral code, enrollment date, and point balances. Do not enroll the guest again to try to award another signup bonus.
Read the balances
- Available points can be spent on eligible rewards now.
- Pending points cannot be spent yet. They are waiting for the booking to qualify.
- Recent activity explains where points came from or why they changed.
Use the guest profile for the overall membership. Use the Loyalty card on a booking to see pending points and redemptions connected to that stay.
Before you finish
Confirm that the member is Active and that the expected signup bonus appears in recent activity. If the balance looks wrong, stop and ask a manager or Comfortly support for help. Do not create another guest profile or membership.