Redeem a loyalty reward

Redeem a reward only after confirming the correct guest, booking, reward value, and point cost.

Apply a reward

1. Open the guest's correct booking.
2. Find the Loyalty card.
3. Confirm the guest has enough Available points. Pending points cannot be used.
4. Review the reward value and point cost with the guest.
5. Select Redeem once.
6. Wait for the booking page to reload.

The Loyalty card should show the lower available balance and the points under Applied redemptions.

Verify the booking

Check Billing & payments after redemption. Confirm that the loyalty reward line appears and that the balance due changed. Taxes may also change when a booking discount is applied, so review the amount shown on the booking instead of promising a fixed after-tax saving.

When Redeem is unavailable

A reward can be unavailable when:

• The guest does not have enough available points.
• The member is not active.
• The reward is not active or configured for the property.
• The booking already has a discount.
• The loyalty program is not active.

The current staff booking screen blocks loyalty redemption when another discount is already applied, even when the program's stacking setting is enabled. Ask a manager or Comfortly support before changing discounts.

Reward options cannot be created or edited on the Loyalty settings screen. Contact Comfortly support to add or change them.