Use your loyalty points at checkout

Guests can use eligible loyalty rewards while making a direct booking with the property. You do not need to ask staff to apply the reward at checkout.

Find your rewards

1. Start a booking on the property's booking page.
2. Choose your dates and room, then continue to checkout.
3. Enter the email address associated with your loyalty membership in the guest details.
4. Find the loyalty rewards section. If it asks you to look up your membership, select Check rewards.
5. Review the points balance and reward choices.

Use your existing membership email. A different email may not match your points. If your membership cannot be found, ask the property for help instead of creating a duplicate profile.

Apply a reward

1. Read the reward name, points cost, and savings or package value.
2. Choose an eligible reward using Apply reward.
3. Wait for checkout to update.
4. Confirm the selected reward and points cost in the loyalty section.
5. Check the updated booking total and amount due before completing the booking.

A package reward adds the configured package rather than simply taking the same amount off the room price. Only choose an option that matches what you want.

Selecting a reward is not the same as confirming the booking. You still need to complete the remaining guest details, terms, and any required payment step.

Remove or change a reward

Select Remove reward in the loyalty section. After the page updates, check that the reward is no longer applied and that the booking total has changed. You can then choose another eligible reward.

If a reward is unavailable

Pending points cannot be spent. A reward that costs more than your available points cannot be selected. Other discounts and the property's reward rules can also affect eligibility. Contact the property if the balance or reward does not look right.

For an existing booking

The secure booking-management page shows your loyalty wallet and activity, but it does not have an Apply reward button. Contact the property about applying a reward to a booking you have already made.